Due to the global pandemic, we have seen a massive acceleration in existing trends of consumer behavior. Most notable among these is the rapid surge in e-commerce.
Many reports say that online shopping is up 30%. This sweeping change results in new challenges for fulfillment in the new year.
Higher Customer Expectations
The surge in e-commerce has resulted in a similar rise in expectations. Buyers now expect things like low-cost/free returns, free shipping, and others that were once only available in stores. The FTC reported in July that there was a record spike in complaints about online shopping.
Seeing this is especially alarming when you consider that, on average, only 9% of unhappy shoppers will issue a complaint.
You may lose the rest quietly as they take their business elsewhere. Another demand that consumers are increasingly placing is that of sustainability.
Customers are increasingly looking to lower their carbon footprint. Customers wanting this means it’s never been more essential to have local storage of your products. Along with that, the new administration may make this more necessary.
Growing Demand for Same Day Shipping
Just as customers want the in-store experience of returns, they want other aspects of the in-store experience. Buyers want to see a product and get their hands on it ASAP.
Experts estimate the same-day delivery market is going to rise 22% by 2024. Amazon and others are moving from multi-day shipping increasingly to one day and even two-hour shipping. As a result, it is more important than ever to ensure speedy delivery.
How Sunship Can Help
Sunship can aid in adapting to changing fulfillment challenges with our innovative all-in-one e-commerce solutions. We offer same-day express shipping in South Florida.
We also provide integration with Shopify, Big Commerce, Magneto, and Amazon FBA. On top of all of this, Sunship offers access to a 100,000ft2 warehouse. The warehouse is spitting distance from MIA for added convenience.
Overall, 2020 was a very hectic year for everyone in general and the e-commerce industry in particular. Those with a good plan were able to take advantage and see staggering growth.
Unfortunately, many of those without a plan have had to closed up shop. 2021 is again going to see a rapid shift. We will see this as the world moves to look more like its pre-pandemic self.
However, most of the boon to e-commerce will likely be with us for the foreseeable future. Whatever the future holds, we at Sunship are ready and able to help with fulfillment in 2021 and beyond.